Exchanges are only accepted if you receive the wrong item, size, color, or a damaged product. Please contact us within 72 hours with photo evidence.
What should I do if I receive a damaged or wrong item?
Your satisfaction is important to us. If you receive an item that is damaged, defective, or incorrect, we will make it right.
To be eligible:
- You must contact us within 72 hours of delivery
- Provide clear photos showing the issue
Once approved:
- A free replacement will be shipped to you
- No additional charges will apply
Are discounted or promotional items eligible for return?
The following items are not eligible for return or refund:
- Discounted or promotional items
- Final sale products
- Items reported after 72 hours of delivery
How do I contact support for return-related issues?
Once your order has been marked as delivered by the courier:
- We are not responsible for lost or stolen packages
- Customers are responsible for providing accurate shipping information
What is Shipping Time?
Orders are typically processed within 2–5 business days. Delivery usually takes 7–10 business days, depending on your location. Delays may occur due to customs, holidays, or other unforeseen circumstances. Please ensure your shipping address is correct, as we are not responsible for delays caused by incorrect information.
How do I contact support for return-related issues?
If you have any concerns regarding your order, please contact us:
📧 elvareceo@gmail.com
🕓 Support Hours: 7 days a week, 12:00 PM – 8:00 PM
